End Of Online Shopping, The: The Future Of New Retail In An Always Connected World - Jongen, Wijnand (Ecommerce Europe, The Netherlands & Thusiwinkel Org, The Netherlands)

Retail is going through difficult times and is suffering the consequences of both the economic crisis and the digitization of society. Fundamentally, there is a bigger problem: stores cannot keep up with the changing behavior of customers who are connected 24/7, customers for whom there is no distinction between online and offline.